We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints please contact a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

Our pharmacist will give you further information.  We are always keen to resolve complaints and respond to feedback as quickly and effectively as possible so please do contact us directly if you would like to do so.

You may also complain or give feedback to the local ICB:

By post to:

NHS Cheshire and Merseyside Integrated Care Board

Patient Experience Team

NHS Cheshire and Merseyside

No 1 Lakeside

920 Centre Park Square

Warrington

WA1 1QY

By email to: enquiries@cheshireandmerseyside.nhs.uk

If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line.

If you’re not happy with your complaint outcome, you can contact the Parliamentary and Health Service Ombudsman (PHSO)

Telephone: 0345 015 4033 or via the website.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.